Delivers on Integrated CRM Promise
Calif., January 23, 2003 - TWI Corporation, a
leader in ASP software solutions and “web enabled”
communications, announced the January launch of their
completely integrated hosted CRM solution to the U.S. market.
company has united technologies and resources with the
Entellium Corporation to deliver the most cutting-edge
complete CRM solution on the market today. The technology
scales to any size company and provides low cost of entry with
monthly subscriptions at a fraction of the price of other CRM
solutions. After two years of successful deployments in Asia
and Europe, both companies have received overwhelming reviews
from U.S. companies who need to grow their efficiencies and
market penetration in a sluggish economy.
reports show that companies who have successfully implemented
these systems are reporting significant operational
improvements, including revenue increases of up to 43% per
salesperson, lead generation improvements as high as 32%, and
increases in customer satisfaction ratings of up to 22%. The
key to a lasting success is the efficient integration of the
business process across all departments within an
organization,” says Steven Somers, Vice President of TWI
is delivering on the promise of integrated CRM processes
across many departments and roles within an organization.
Broken down into easy to deploy components, eCustomer
Centre (customer and technical support), eSalesForce
(sales force automation), eMarketing (lead generation
and routing), eLoyalty (customer incentives), eStore (eCommerce),
eProject (project management), and eCollaborate (document
sharing and communication), all work together in concert to
bring harmony to business processes. This ASP hosted
integration can be accomplished in a few days without the IT
challenges of pure software and server installations.
solutions are designed to empower companies to integrate and
automate the many business processes within an organization
from customer acquisition to customer experience to project
management to technical support to customer relations to
channel management. ASP
solution delivery means that any size company can begin to
experience the value of “process integration” company
technology has been designed with an open architecture to fit
the business requirements of most organizations and
industries. Fast deployment of the technology can be
accomplished via online network delivery utilizing easy to use
customization features and “business rule engines” to
provide the flexibility an organization needs to get started
and implemented with short timelines.
promises of integrated CRM and eBusiness process management
now appear to be an affordable reality.
TWI Corporation (TWI) is a privately held company located in Auburn, California. TechWrite International has served to provide technical outsource resources, software application development, ASP enterprise solutions and marketing development to high technology organizations since 1997. The focus of the company has grown to include efficient business process management solutions (www.zCRM.com),“process engineering” professional services, call center delivery of outsourced advanced technical support services (www.TechCall.net), and a host of other web enabled enterprise solutions.
more information about zCRM.com, call Steven Somers at: 530-823-3010,
or email: email@example.com.